Covid-19 update

Overview

If you’re not happy with your product or there are some defects, we will gladly accept a return within 7 days after buying it.
To return the item, you must contact our customer support at – service@goldgenesis.co.uk or call the number +447506693110.
After moderation of the application for the return, our colleagues will send you a corresponding email which will contain such details, as: refund procedure and the resending process of the item you want to return.
In case of detection of production defends in the product you got, its return will be carried out in accordance with the actual provision of the legislation on consumer protection.

Refund procedure

The refund period and procedure will be discussed with our customer support specialist at service@goldgenesis.co.uk or by calling the number +447506693110.

Main return conditions

The return of the jewellery you bought is possible only if the following conditions are met:

• the product was not in a visible use;
• there are no traces of wear on the jewellery;
• the item’s tag, check and warranty certificate have been originally preserved;
• The product was not exposed to any factors that led to modifications of the jewellery’s original look.

We understand your concerns and needs and we are committed to making your shopping experience convenient and safe with Gold Genesis.