Covid-19 update
  • Do the products have a certificate of authencity?

  • Yes, Gold Genesis offers warranty for every item you buy, which is being marked with the title of the alloy and the mark indicating the gold’s carats and the stones being added.

  • Are my card details being saved on your website, once I’m paying the order online?

  • No, we don’t save any of your data. Our site is completely secure and all the transaction is being encrypted.

  • Do the pictures on your website are the real representation of what I’ll get once I place my order?

  • Yes, be sure that the product you ordered on our website will be identical to what you see on the screen. You can also zoom in the pictures, so you’ll have an idea of the stones, chain and metal the ordered item is made of.

  • What advantages do I have, if I order from your online store?

  • Buying on Gold Genesis website is just like a private jewellery store dedicated just for you. It is very easy to view a product’s details and image, also, we have a blog to help you in getting more answers on how to maintain or to store your jewellery, how to choose your perfect accessory, and so on. More than that, the store is available 24/7, so you can place your order any time.

  • Should I create an account to order jewellery from your store?

  • No, you really don’t need to have an account for this. You can easily order jewellery as a guest.

  • Is buying your jewellery a good investment?

  • For sure, buying our jewellery is a good investment, as we are using just pure gold of 14K and 18K. So acquiring it, is really one of the most advantageous assets.

  • What type of metals and stones do you use in your jewellery?

  • We use just pure rose, yellow and white gold. As stones, we are using aquamarine AAA quality, which can have different cuts: sapphire, drop, and so on. Also, we are using in our jewellery natural ocean pearls.

  • I made an order, but didn’t get any confirmation email. What should I do in this case?

  • Usually, the confirmation emails come during some minutes. If it didn’t come in maximum 5 minutes, please, check your Spam folder. If it’s still not there, contact us at service@goldgenesis.co.uk and indicate the order number, the items you ordered and the email you indicated when ordering.

  • Wouldn’t I be spammed with emails from you, once I give you my real email address?

  • Your real email is needed for ordering purposes. We’ll send you emails just about your order state, so you can be sure that you’ll never get spam emails from us.

  • Can I return an item, if I don’t like it?

  • For returning an item, please, write us a message at service@goldgenesis.co.uk with the reasons you decided to return it. If it’s a fault from our side and the item you got does not correspond to the one you ordered, we’ll try to do everything possible to solve your problem.